Kathryn Rafter

Managing Partner

 

 

Kathryn has spent 25 years consulting to corporations on effective change techniques. Her broad experience in the corporate world, coupled with many diverse engagements, has prepared her well to offer sound advice when companies are confronted with the need to change. Clients appreciate her common sense approach and gracious humor. She thrives on the “Two Rs” – Results and Relationships. Count on Kathryn to understand your business and be a loyal thought partner – providing methods and coaching to help you achieve your company’s purpose.

Kathryn’s Expertise:

Guiding companies in transition – specifically, complex and hairy integration efforts.

What She Has Learned:

The power of a strong executive team can drive change and achieve extraordinary success faster than anyone would reason possible. These results serve to validate the power of intelligent leadership and team work.

Highlights – What She Has Done:

Managing Consultant to Transamerica’s Real Estate Tax Services (TRETS).  Acted as chief guide for the Executive team – tracking the moving parts and providing a practical framework to follow and no-nonsense coaching.  TRETS moved from $12M EDIT to over $100M in 24 months while improving Customer Satisfaction two-fold.

Lead Consultant for IBM’s strategic change Initiative.  (ACT:  Accelerate Change Together). This extensive engagement supported CEO Lou Gerstner’s strategy to leverage all of the pieces of IBM – hardware, services and software – to deliver top-to-bottom technology solutions. Worldwide ACT sessions moved the corporation, and its culture from an inflexible, product focused bureaucracy, to a fully integrated powerhouse. In addition to implementing the new strategy, ACT sessions produced more than $4 Billion to IBM’s bottom line in reduced costs and new revenue opportunities.

Consultant to Boston Scientific. She supported BSC’s worldwide change initiative to enhance quality and safety. She lead Work-Outs for key areas in the value chain and ran workshops for the top 200 executives.

Lead Consultant to Delta Airlines. Employed Work-Outs to engage frontline employees – these included Pilots, Ticket Agents, Flight Attendants, Operations and Customer Service. Results drove higher customer satisfaction and productivity, lower costs and better working relationships with employee work groups.

Kathryn formerly worked for AMR / America Airlines. Her positions included Managing Director, Corporate Training & Development, Finance and Senior Industrial Engineer for Passenger Services

Academic Background:

B.S. in Transportation & Travel: Niagara University
Harvard Business School’s Executive Education Workshop for Human Resource Executives